Support

Hello Market: Frequently Asked Questions

                        Hello Market Overview
                        What is Hello Market?
What is Dynamic Direct Mail?
What can I  Use Hello Market for?
Do I have to sign up?
Do I need a subscription?

                    

                        Campaign Creation
                        Using your own Artwork
Bleed and Finishing
Page Layouts
Can I remove your logo?
Personalisation and Data
Hello Market's Consumer Database
Your Data and Security
Can I clean my data?

                    

                        Ordering and Delivery
                        Pricing
Payment Methods
Ordering and Confirmation
Postage Services
Do you mail outside of the UK?

                    

                        Other
                        Can I add a seed?
What are seeds?
Proofing and Samples
Can you manage my campaign?
What are your Direct Mail/Printing Credentials?
Do you have any workshops I can attend?

                    

Hello Market Workshops

Direct Mail is a powerful marketing tool that delivers highly targeted, relevant offers that can be used in conjunction with other media to create a comprehensive cross media marketing campaign.

Our parent company DM Print Ltd. invites you to come along to our free Direct Mail Workshops where you will learn about the re-birth of direct mail and how it should be leading your marketing campaigns, driving your customers to online activity.

The workshop includes a hands-on demonstration of Hello Market and its features. Find out more.

Support Videos

We've tried to make Hello Market easy to use and you can learn a lot by jumping in and having a go, but we know sometimes nothing beats a good demonstration.

So if you're wondering where a feature is or what a button does you can watch the tutorial videos which take you through each of Hello Market's features.

Some of the features or screens may look slightly different in the videos after our recent update but we're on the case and are working on some brand new videos which will be posted soon!

Hello Market Training Guide

If you would like to have a go at creating your own campaign using easy step by step instructions you can download the free Hello Market training guide.

Included along with the easy to follow guide are the images, data, and text you'll need to quickly create a professional looking postcard.

Download 8Mb zip file

Community

Sometimes the best way to find out answers is ask the community, you can ask questions and chat about Hello Market in our forum.

Our designers and developers regularly check out the latest comment threads and can help you with any issues. You can also make suggestions that could help us with future feature updates or releases.

Visit the Hello Market Forum

Contact Us

You should be able to find answers to any query you may have on the website, either using this Support page or by using the Hello Market Help Centre which is available when building your campaign.

If you cannot find the answer to your query then please feel free to contact us via our direct chat available in the bottom right hand of your screen, or you can email or phone.

Email:

contact@hellomarket.co.uk

Call:

01535 683 443

Monday to Friday, 9:00am to 5:30pm